contact support

we're always there for you!

Software Support

Customer Service


Support & Implementation Specialist (Parts & Service Dept.)

SERTI, wants to expand its customer support team and is looking for customer experience enthusiasts!


East of Montreal




With more than 1100 customers across Canada, SERTI - Keyloop really has the wind in its sails. The company offers car and heavy truck dealership management software that includes all departments: sales and financing, parts and services, as well as administration and accounting.

Recognized for its efficiency and the quality of its customer service, our support team is distinguished by its dynamism, mutual assistance and professionalism.

This is a good time to join the SERTI - Keyloop team as the company welcomes many changes and innovative projects in its sector. We want to build a world-class team. Come and leave your mark!

SERTI - Keyloop, the No. 1 dealer management solution in Quebec is actively seeking dynamic people to join the support department as a support and installations advisor.

Day shift from Monday to Friday

Workplace: Hybrid formula combining teleworking and face-to-face at our Montreal office.

Under the supervision of the manager of the support and training team, you will have tasks in the office and with customers.

In the office

  • Virtually accompany our customers in the use of the software;
  • Guide users in the use of our mobile applications;
  • Respond by phone and/or email to support requests from our customers;
  • Solve technical problems encountered by users;
  • Monitor and complete active files in the ticket office;
  • Participate in special projects.

Onsite - across Canada

  • Participate, as a team, in the implementation of the software for our customers;
  • Train users on our software and its mobile applications during implementations;
  • Ensure a healthy transition to the SERTI solution for dealership users.

The perfect fit

You must be available for customer trips for a consecutive period of 7 days, 6 to 8 times a year.

  • Ability to popularize computer concepts with users;
  • Interest in training and software implementation;
  • Computer skills;
  • Possess the following professional skills:
    • Tact, interpersonal skills, sense of initiative, ease of communication, good management of priorities, attention to detail,

The requirements for this position are:

  • Essential bilingualism (French/English)
  • Computer proficiency (Windows, MS Office, mobility and others)
  • Hold an AEC or a DEC in accounting
  • Experience working with computer software


  • A brand new building located in the east of Montreal, including a major investment in IT;
  • 37.5-hour work week, hybrid formula for teleworking;
  • Continuous training on our products;
  • Friendly working atmosphere, ergonomic equipment;
  • Transport, accommodation and meal costs paid by SERTI when traveling to customers;
  • Easy to access, free parking, terminals for EVs;
  • Overtime compensated in time or money;
  • Group insurance plan, group RRSP;
  • Gym;
  • Social activities;
The use of the masculine gender has been adopted in order to facilitate reading and has no discriminatory intent.

Whether your application is selected for the next stage of the hiring process or not, we will keep you informed by email or telephone.


East of Montreal



drop your cv right here!

We are eager to meet you! Back to job listing

Would you like to work for a dynamic team and advance your career?

Visit our Careers page to learn about all the opportunities offered!