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Software Support

Customer service


Go-to-Market Planner

SERTI, wants to expand its customer support team and is looking for a planning enthusiast!

East of Montreal



With more than 1100 customers across Canada, SERTI - Keyloop really has the wind in its sails. The company offers car and heavy truck dealership management software that includes all departments: sales and financing, parts and services, as well as administration and accounting.

Recognized for its efficiency and the quality of its customer service, our support team is distinguished by its dynamism, mutual assistance and professionalism.

This is a good time to join the SERTI - Keyloop team as the company welcomes many changes and innovative projects in its sector. We want to build a world-class team. Come and leave your mark!

We are actively looking for a dynamic person to join our team as a marketing planner.

Day shift from Monday to Friday.

Workplace: Hybrid formula combining teleworking and face-to-face at our Montreal-East office.

In the office

Under the supervision of the head of the SDS-marketing team, you will have the following responsibilities:


  • Work order support for new product training
  • Coordination with internal teams for product configuration
  • Communication with clients for training planning
  • Planning the calendars of the Marketing team trainers
  • Make emails for customers including the description of the products to be installed as well as the dates / times of training with the name of the trainer
  • Reschedule canceled trainings
  • Create and manage training invitations sent to customers
  • Follow up with customers as needed to plan training
  • Detailed monitoring of work order statuses before, during and after training
  • Support to trainers for everything related to training planning
  • Continuous development of planning and follow-up processes for new product training
  • Other tasks related to the position

The ideal fit

You must have the following skills:

  • Initiative
  • Teamwork
  • Good communication
  • Autonomy
  • Organization (Management of tight deadlines)

The requirements for this position are:

  • Possess a college diploma in a field deemed suitable for the position
  • Be bilingual (French/English)
  • Have computer skills (Windows, MS Office, mobility and others)
  • Have excellent oral and written communication

Assets :

  • Dealership experience and familiarity with DMS
  • Strong problem-solving ability and creative thinking


  • A brand new building located in the east of Montreal, including a major investment in IT;
  • 37.5-hour work week, hybrid formula for teleworking;
  • Continuous training on our products;
  • Friendly working atmosphere, ergonomic equipment;
  • Transport, accommodation and meal costs paid by SERTI when traveling to customers;
  • Easy to access, free parking, terminals for EVs;
  • Overtime compensated in time or money;
  • Group insurance plan, group RRSP;
  • Gym;
  • Social activities;
The use of the masculine gender has been adopted in order to facilitate reading and has no discriminatory intent.

Whether your application is selected for the next stage of the hiring process or not, we will keep you informed by email or telephone.

East of Montreal


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